Last Updated: October 09, 2024

At Swing Smith, we are committed to providing our users with the highest level of support. Our Support Policy outlines the channels available for assistance, response times, and the types of inquiries we can help with.

  • Support Channels

    Users can reach our support team through the following channels:

    • Email Support: For general inquiries, technical support, or feedback, please contact us at info@swingsmith.com. We aim to respond to all email inquiries within 24 hours on business days.
    • Live Chat: Available on our website during business hours. Our support representatives are ready to assist you with any questions or issues you may encounter.
    • Help Center: Our comprehensive Help Center offers articles, FAQs, and troubleshooting guides to help you find answers to common questions. Visit Contact Us to explore our resources.
  • Support Hours

    Our support team is available during the following hours:

    • Monday to Friday: 9:00 AM - 5:00 PM EST
    • Saturday and Sunday: Closed
  • Subscriptions Plans

    Swing Smith offers subscription plans on a monthly and yearly basis. By subscribing, you agree to pay the applicable fees and any taxes. Subscriptions will automatically renew unless canceled before the end of the current subscription period. You may cancel your subscription at any time through your account settings.

  • Response Times

    We strive to respond to all inquiries as quickly as possible. While we aim for a response within 24 hours, some inquiries may take longer depending on their complexity. During peak times or holidays, response times may be extended.

  • Types of Support

    Our support team can assist with the following:

    • Technical issues with the Swing Smith app or website
    • Account-related inquiries, including subscriptions and billing
    • General questions about our services and features
    • Feedback and suggestions for improving the user experience
  • Limitations of Support

    While we strive to assist with all user inquiries, please note the following limitations:

    • We cannot provide personalized coaching or swing analysis beyond what is offered in the app.
    • We may not be able to respond to inquiries that are deemed inappropriate, abusive, or violate our community guidelines.
  • User Responsibility

    Users are encouraged to provide clear and detailed information when submitting support requests. This will help us address your concerns more effectively and efficiently.

  • Feedback

    We welcome your feedback and suggestions for improving our support services. Please feel free to share your thoughts through any of our support channels.

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